Species Nutrition may accept returns of merchandise purchased directly from the speciesnutrition.com website only when all of the following conditions are satisfied:
Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging.
Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if purchased through speciesnutrition.com, unopened, and sealed in original packaging.
You must provide the Order number received when you placed your order on speciesnutrition.com.
The merchandise must be received by Species Nutrition within 30 days of your purchase, no returns will be accepted after this time period.
If you need to make a return, please call us during our business hours 10:00-5:00 Eastern Time Monday-Friday before sending the merchandise back. You will be asked to provide your Order number. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process. Shipping charges are non-refundable.
All refunds will be made to the credit card or Paypal account used for the original purchase. Please allow 2 billing cycles for the credit to appear on your credit card statement or Paypal account.